MATCHA WHOLESALE
Terms & Conditions
Last updated: 5th November 2025
Company: Matcha Wholesale Ltd (Company No. 16281513)
Registered address: 63 New Road, Weston Turville, Aylesbury, Buckinghamshire, HP22 5QY
Email: hello@matchawholesale.co.uk
These Terms apply to all sales of goods by Matcha Wholesale Ltd (“Seller”) to business customers (“Purchaser”). By placing an order, the Purchaser agrees to be bound by these Terms.
1. Definitions
Contract: The contract between the Seller and the Purchaser for the supply of the Goods.
Goods: Matcha tea powder or any other products supplied by the Seller.
Order: The Purchaser’s order for the Goods.
Specification: Any written specification, technical data sheet, or certificate of analysis provided by the Seller.
Delivery Point: The location for delivery of the Goods as stated in the Order.
2. Basis of Contract
2.1 The Order constitutes an offer by the Purchaser to purchase Goods. A Contract is formed only when the Seller issues written acceptance (including email).
2.2 These Terms apply to the Contract to the exclusion of any terms supplied by the Purchaser.
3. Goods and Quality
3.1 The Goods will conform to the Specification at the time of dispatch.
3.2 The Purchaser is responsible for ensuring the Goods are suitable for its intended use.
3.3 The Purchaser must store and handle Goods in accordance with good food hygiene practice, protect them from light, heat, moisture and contamination, and rotate stock (FIFO).
Important: Matcha is a natural product. Colour, flavour and aroma can vary by batch. Such variation is not a defect.
4. Price and Payment
4.1 Prices are as stated in the Seller’s quotation or invoice.
4.2 The Seller may require full or part payment in advance at its discretion.
4.3 Where credit terms are agreed, payment is due 30 days from the date of invoice unless otherwise stated.
4.4 If payment is overdue, the Seller may:
• Charge interest at 4% above NatWest base rate, accruing daily.
• Suspend further deliveries.
• Withdraw credit terms.
5. Delivery and Risk
5.1 Delivery dates are estimates only; time is not of the essence.
5.2 Risk passes to the Purchaser on delivery to the Delivery Point.
5.3 Title to the Goods remains with the Seller until payment is received in full.
5.4 If the Purchaser refuses or delays delivery, the Goods will be stored at the Purchaser’s cost and risk.
6. Inspection and Returns
6.1 The Purchaser must inspect the Goods upon delivery.
6.2 The Purchaser must notify the Seller of:
• Damage or shortage: within 3 working days of delivery.
• Quality concerns: within 7 working days of delivery.
6.3 The Purchaser must provide photographic evidence and, where requested, return samples.
6.4 If the Seller agrees the Goods are defective, the Seller will either replace them or issue a refund.
6.5 Goods that have been opened, mixed, processed, re-packed, or used cannot be returned or credited.
7. Product Recall
7.1 If a recall is required by law or regulator, the parties will cooperate.
7.2 The Seller’s responsibility is limited to the extent that the recall is caused directly by:
• The Seller’s failure to meet the Specification; or
• The Seller’s breach of applicable food law.
7.3 The Seller is not liable for:
• Costs of recall where the issue arises from the Purchaser’s storage, handling, use, repacking or onward processing.
• Consequential, indirect, reputational or economic losses.
8. Liability
8.1 Nothing in this Contract limits liability for death, personal injury, or fraud.
8.2 The Seller is not liable for:
• Loss of profit, revenue, business or expected savings.
• Indirect or consequential loss.
• Deterioration resulting from improper storage or handling.
• Use of Goods outside their intended application.
8.3 The Seller’s total liability under the Contract is limited to the price paid for the Goods to which the claim relates.
9. Termination
The Seller may suspend supply or terminate the Contract if the Purchaser:
• Fails to pay on time, or
• Becomes insolvent, enters administration, or ceases trading.
Title to any unpaid Goods may be enforced by the Seller through repossession.
10. Intellectual Property
The Seller retains all intellectual property rights in branding, packaging, marketing materials and product specifications.
The Purchaser may not copy or use these except as necessary to resell the Goods in their existing form.
11. Force Majeure
The Seller is not liable for delay or failure caused by events beyond its reasonable control (for example: shipping delays, customs delays, natural events, strikes, war, or regulatory change).
12. Governing Law
This Contract is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
13. Marketing and Publicity
13.1 The Seller may use any feedback, comments, or testimonials provided by the Purchaser in relation to the Goods for the purposes of marketing and promotion, including on the Seller’s website, social media channels, and other marketing materials.
13.2 The Seller may identify the Purchaser as a customer of the Seller and may use the Purchaser’s name and logo for marketing and promotional purposes, including on its website, social media channels, and sales materials.
13.3 The Seller will ensure that any use of the Purchaser’s name, logo, or feedback is accurate and not misleading.
13.4 The Purchaser may, at any time, request in writing that the Seller ceases use of its name, logo, or feedback for marketing purposes, and the Seller shall comply within a reasonable period.
End of Terms
